FAQ’s
Here are some answers to a few of the most frequently asked questions.
Frequently Asked Questions
People often have similar questions. If you don’t find your answer here give us a call, we would be happy to assist you.
Desert Sage Health Centers Medical
Cancellation & No-Show Policy – FAQs
Why is Desert Sage enforcing this policy?
To reduce missed appointments and improve access to care for all patients.
When does this policy start?
July 1, 2025.
How do I cancel my appointment?
Call (208) 587-3988 at least 24 hours in advance (excluding weekends). Leave a voicemail with your name, date of birth, and appointment date if needed.
What counts as a no-show?
Any appointment not canceled at least 24 business hours ahead of time.
What happens if I miss appointments?
1st No-Show: You’ll receive a message or letter reminding you of the policy.
2nd No-Show: You’ll receive another reminder.
3rd No-Show (within 12 months): You’ll be placed on same-day-only scheduling for 12 months, which may result in longer waits and limited availability.
Why is this important?
No-shows take away opportunities for other patients. Your cooperation helps everyone receive care when they need it.
Other FAQs
Is Desert Sage open to all persons?
Yes -Desert Sage is open to all people. We serve the entire community.
Does Desert Sage take insurance?
Yes -Desert Sage is a preferred provider with most insurance carriers.
Does Desert Sage provide a sliding fee scale for those who qualify for one?
Yes -Desert Sage does provide a sliding fee scale for those who qualify. A minimum payment is due at the time of check-in. Any additional charges are collected at check-out. If you require a payment arrangement, please contact Patient Accounts prior to your visit.
Is Desert Sage a government run agency?
No -Desert Sage is not a government run agency but is a private not for profit corporation.
Does Desert Sage accept donations?
Yes -Desert Sage is a private not-for-profit 501(c)3 and can accept donations.
Is Desert Sage fully funded by the Federal government?
No – Only 42% of the Desert Sage annual operating budget comes from federal funds.
Is Desert Sage for Spanish speaking clients only?
No – Desert Sage is open to all people regardless of preferred language.